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This page was last updated on 02/05/02
Customer Service Department

Voice Mail

We work in cooperation with Verizon and Cellular One's Pager Notification System. If you have voice mail through either of these telephone service providers, it is most likely it can be set up to page your Black Bear pager. Contact your local Verizon or Cellular One office for cost and detailed information on this service.

Our Refit Equipment Program

Customers that like their existing pager, yet would like to utilize the services provided by Black Bear Paging Service, would benefit from our Refit Equipment Program. Customers will pay for their service plan, activation fee and refit costs. You can be provided with a loaner pager* during the time it takes to refit your pager. Most refits take approximately 6-8 weeks to complete.

*NOTE: Some pagers cannot be refit to our frequency. Loaner pagers are made available through our Loaner Rental Program for a nominal fee. If you have questions about our Refit Equipment or Loaner Rental Programs, call our Customer Service Department at 1-800-377-6216 or you may email us.

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Alpha-Paging Service

For information on any of these Alpha-Paging Services:
Call our Customer Service Department at 1-800-377-6216 or email us.

AlphaNumeric pagers
A message up to 120 characters, text and/or numeric.
(i.e: "Call the office. 1-800-377-6216. Thanks, Julie.")

Numeric pagers

A message up to 120 characters, numeric only.
(i.e: a telephone number such as "800-377-6216")

Internet paging is provided as a free service for Black Bear Paging Service and SouthernNet subscribers only. If you are a subscriber of Black Bear Paging Service or one of their SouthernNet partners, this service is already available to you. If you are not, this service will not work for you. 

NOTE: Black Bear Paging Service will not be liable for failure to provide service due to an internet outage or delay, causes beyond our control, communications, technical or coverage difficulties. Urgent messages should be sent by another communications medium.

SAMPLE:
Internet paging to a pager with the PIN number of 5555.

Internet Paging Services

We offer Internet Paging as a FREE service to our paging customers. Friends, family and business associates can now page you through the world wide web.
Our Customer Service Department

Black Bear's Customer Service Department is open from 8 a.m. - 5 p.m., Monday through Friday EST. Our friendly representatives are ready to answer your questions about service plans, products and accessories, coverage, and optional service programs. If you would need to reach us after hours, call our service line at 1-800-377-6216 and leave a message on our telephone answering system. Please leave your name, PIN number, phone number, message, and best time to return your call. Your call will be returned the next business day. If you prefer, you may leave an e-mail message
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